Having recognized the value Equips brings in managing and maintaining financial equipment, PSCU is now offering an ATM managed service program through Equips. PSCU is a credit union service organization currently serving 900 credit unions nationwide. Through this partnership, PSCU clients will realize benefits already being achieved by our customers, including reduced costs, increased efficiencies and elevated service levels.
PSCU selected Equips because of our strong reputation for client satisfaction. “Equips’ strategic approach to equipment maintenance and ability to consistently provide reliable and cost-effective services, has earned them an outstanding client retention rate,” said Dan Ruppe, Head of ATM, Debit and Prepaid Payment Solutions for PSCU. “This partnership will enable us to provide our owners with the best service for their ATM equipment in their geographical area.”
Our current client base already includes several PSCU clients who are pleased with their service levels including Baxter Credit Union that owns ATMs in more than 16 states. According to Lori Reiss, Manager, ATM & Debit at BCU (Vernon Hills, Ill.), “Equips saved BCU over 20 percent on the maintenance of our ATM network, and the level of service on our machines is significantly better than it was before working with them.”
“Equips strives to add value with our unbiased consultative services,” adds Adam York, President of Equips. “Our clients benefit from our expertise and data collection, which helps drive decision-making on long-term equipment strategies. Our more than 400 vendor relationships offer our clients options for vendors and provide an unbiased voice for equipment performance reviews.”
We are happy for the opportunity to partner with PSCU and appreciate the trust they have placed in our ability to provide a high level of customer satisfaction to the PSCU owner credit unions.
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